returns policy

This returns policy applies to orders placed on umuhle.co.za and delivered within South Africa.

We accept returns on both defective and non-defective products. If an item arrives faulty, damaged or not as described, or if you simply change your mind, you may return it under the terms below.

Returned items must be in new condition — unused, unworn, unwashed and in their original packaging with all tags and accessories included. We are unable to accept items that show signs of use, damage caused after delivery, or missing packaging or accessories, except where the item was faulty or incorrect on arrival.

You have 7 days from the date your order is delivered to request a return. Requests made after this window cannot be accepted.

We do not offer direct exchanges. If you'd like a different size, colour or product, please return the original item for a refund and place a new order.

To start a return, contact us at info@umuhle.co.za within 7 days of delivery with your order reference and the reason for the return. We'll confirm your return and arrange collection.

Returns can be made by mail or by dropping the item off at a designated drop-off location. A prepaid return label is included with every order at no cost to you — simply attach it to the package for your return shipment.

Returns are free of charge. We do not charge a restocking fee, and the return shipping label is provided to you at no cost.

Once your returned item is received and inspected, refunds are processed within 7 days. Refunds are issued to your original payment method.

If you have any questions about a return or this policy, reach out to us at info@umuhle.co.za.