terms & conditions

Umuhle is a marketplace connecting customers, artists, partners and salons. Artists and partners operate independently and are not employees or agents of Umuhle. They're responsible for the services and products they offer; Umuhle's role is discovery, communication, payments and platform-level support. See how Umuhle works for a fuller breakdown of who's responsible for what.

You must be at least 18 years old to create an account, make a booking or purchase a product through Umuhle. A beauty service for someone under 18 may only go ahead where it's lawful to do so and with the knowledge and consent of a parent or legal guardian.

A single account may act as a customer, artist, partner and referrer. Users are responsible for maintaining account security and accurate information.

Booking arrangements are made between customers and artists. Umuhle facilitates discovery, communication and payments but is not a party to the underlying service agreement.

Customers and artists are both expected to honour confirmed bookings. If a booking needs to be cancelled or rescheduled, please give as much notice as you reasonably can so the other party isn't left out of pocket or out of time. Repeated late cancellations or no-shows — by a customer or an artist — may affect standing on the platform, and in serious or repeated cases may limit someone's ability to keep booking or accepting bookings through Umuhle.

Beauty treatments can carry real risks, including allergic reactions, skin irritation, infection or other adverse outcomes. Please tell your artist or salon about any relevant allergies, sensitivities or medical conditions before a treatment begins, and ask about a patch test if you're trying a new product or service for the first time. Umuhle does not provide beauty services itself and can't guarantee the outcome of any treatment booked through the platform.

Umuhle may ask an artist, partner or salon to provide proof of identity, business registration, or relevant qualifications, certifications or licensing. A listing may be limited, suspended or removed where requested verification isn't provided, or where information provided turns out to be false or misleading.

Partners are responsible for product accuracy, pricing, fulfilment, stock availability and compliance with applicable laws. Every product listing requires payment of a listing package before it appears in the shop; listing and salon subscription fees increase visibility for the paid duration but do not guarantee impressions, enquiries, bookings, sales or revenue.

If something goes wrong with a booking or an order, please raise it with us within 7 days of the appointment or delivery so we can look into it while the details are still fresh. We'll typically ask the other party to respond, review whatever evidence is reasonably available — photos, messages, booking or payment records — and let you know the outcome. Product returns follow the separate returns policy described on our fees page; this section covers bookings and disputes more generally.

Referral rewards become payable only when a referred partner successfully pays for their first qualifying product listing. The current reward and withdrawal thresholds may be updated by Umuhle from time to time.

Users may leave reviews based on genuine experiences. Fraudulent, misleading, abusive, harassing or clearly irrelevant content may be removed.

Any messaging or contact features on Umuhle are there to help coordinate a booking or order made through the platform. Please don't use them to arrange a transaction specifically to avoid Umuhle's fees — doing so undermines the payment protection, dispute support and review system that come with booking through the platform, and may affect account standing.

Umuhle may suspend, restrict or terminate an account, listing or salon subscription where reasonably necessary — for example, fraud, chargeback abuse, repeated no-shows or late cancellations, harassment, fake reviews, misrepresented qualifications, unsafe practices, circumventing platform fees, or to comply with a legal obligation. Where practical we'll explain why, but we may act without advance notice where we reasonably believe it's necessary to protect the platform or its users.

To the maximum extent permitted by law, Umuhle shall not be liable for losses arising from bookings, products, partner conduct, service interruptions or third-party systems.